Terms and Conditions 

This website is operated by The Details. Please read the terms and conditions below carefully before making a purchase, as placing an order or making a purchase with us is considered acceptance of these terms and conditions.

Pricing

All prices are shown in Australian Dollars ($AUD) and all prices shown include GST. Please note that prices are subject to change without notice. Full payment is required before any design or production work will commence on your order unless agreed to otherwise.

Design Proof Inclusions

We offer Design Proofs in your purchase which includes your initial proof plus two rounds of changes to your text or placement. Please ensure that you provide us with the correct spelling, times and dates for your events as this is what will be used to create your first version and further revisions may delay your order. Additional rounds of changes if required incur charges at $80 per hour for design fees to make changes. 

Guest Data

When ordering guest addressing, place cards, seating charts, or any other item that requires you to provide your guest details, we require that you provide the information in a spreadsheet in the format provided on our templates page. We ask that you send us the finalised guest list with all spelling and grammar checked thoroughly for completeness and accuracy as we will not check these or make any changes to your data once provided to ensure it is printed exactly as you would like. 

Errors and Proofing

Due to the personalised nature of our items, we do not offer returns, or refunds. We want to make sure that all of your details are correct, especially on items that require thorough checking of spelling ang grammar such as Place Cards, Seating Charts and guest addressing, so suggest to only send your information to us once it is finalised to save edits. We offer the option to have a Design Proof provided to ensure your items are 100% correct and this will include up to three edits on spelling or placement. We cannot state the importance of thoroughly double checking your Design Proofs with all spelling and grammar checked thoroughly for completeness and accuracy when you receive them and letting us know if there are any spelling or placement mistakes. We will always wait for your confirmation before proceeding with creating your items and as such, will NOT be held responsible for any error or omissions that were approved for production by the client after the Design Proof has been approved and the manufacturing process has begun. Please get in touch if you have questions or concerns about your specific item.  

Should the final printed item not match the Design Proof you approved, we will reprint the affected piece/s with the mistake rectified at no additional cost.

Returns and Cancellations

If you need to cancel your order for any reason prior to us completing any design work to your order, we will refund you minus a 5% fee for our costs and time involved.

If you need to cancel your order for any reason after we have completed any design work to your order but not proceeded with any manufacturing, we will refund 50% of the total order value.

Once you have approved your order for production and we have commenced manufacturing we are no longer able to refund or return your order for any reason.

Once you have received your order, if you have any questions or issues, please let us know at hello@thedetails.com.au and we will respond as soon as possible. 

Lost or Damaged Items

All orders are sent with an authority to leave, so please ensure that you or someone you trust is at the requested delivery address to receive your order.

The Details will not be held responsible for any damages or loss to your package during shipping.

Availability

We cannot guarantee availability for all acrylic, paper, card or envelope options featured on our website at the time of your order. Should some part of your order be unavailable for whatever reason we will suggest a suitable alternative or let you know when these are expected to become available if you wish to wait.

Copyright

The Details owns all artwork and copyright relating to your order. The client may not redistribute or reproduce part or all of any artwork or designs supplied to the client in any form.

Fonts and Typefaces

As we have spent a considerable amount of time researching and selecting fonts, as well as investing in commercial licenses for these to make your items possible, we will not be able to disclose the font names as it is licensed only to us. 

Marketing and Social Media

We reserve the right to post photography, images or mock ups of work we have created for you on any marketing channel including our website, printed media or other digital format (e.g. social media). If you do not want your items to be used in this way please let us know once you have placed your order.